About Us > Team

With over 5 years of helping individuals and companies to buy and sell currency, Carl's knowledge of both the currency markets and client requirements is extensive.

Carl often believes his own PR and he's sometimes right. Aside from his healthy self esteem, Carl is a person with integrity and dedication and a natural leader. He doesn't do things by halves nor does he fail to do what he say's he's going to do. Carl truly enjoys his job and is a fantastic person to work with - an inspiration to those around him.

"Dear Carl - thank you for taking the time to thoroughly explain my options. No one has taken me through the various contracts, the process and benefits as well as you have. Since our initial conversation a few months ago, I've saved over £3,400. " - J. Kale

With a degree in Spanish, a love for politics and foreign policy polished off with a solid interest in currency exchange, James is a guy that takes things seriously. One to enjoy his 'craft', James's charm, kindness and dedication to serve his clients shines througout the day.

"For James: I just wanted to say a huge thank you to James, and his team for providing an excellent service. The funds have arrived in our bank accounts. I really did appreciate his constant support and communication as well as offering a very straightforward exchange." - P. Field

As a work-study intern at Smart during 2007, David started out on the bottom and soon became irreplaceable. After returning to Staffordshire University and graduating in 2009, Smart eagerly welcomed him back as a full time employee. His degree is in Business Management and Entrepreneurship, so there will surely be some interesting new ideas bouncing about soon.

Although David looks like he's 12 and is loved by every grandmother in the UK, his kindness, knowledge and helpfulness are appreciated by all that come in contact with him. He's genuine and seriously excited about making his mark in the business world.

"Dear David, I'm so pleased that we took our friend's advice and gave you a ring at Smart. By far, Smart has the best exchange rates and you really make making international payments a pleasure. Thank you." - R. Loria

Having a degree from the School of Life and over 3 ½ years in the currency industry, Richard is a no-nonsense kind of guy. With his inborn ability to easily explain the Smart service, various options available and the latest market information you'll leave every conversation informed and more knowledgeable. Richard heads up the private client sales team as well as training new starters and is the first point of call if there are any queries amongst the client services desk. He also has a wicked sense of humour!

Although Richards's day job is in currency, by night he co-runs a music promotion company running successful music nights in London and New York.

"Dear Richard - where other organisations baffled me with their jargon, you outlined my options and took extra time to explain the process and industry. Thanks for listening to an old codger like me. Smart is a class act." - W. Phillips

Most Smart team members join the company through an employment agency or applying direct, however Joe was introduced by one of Smart’s most beloved Traders, David Comber. After hearing about a company that was fun, exciting, and full of energy Joe asked how he might obtain a position. After an interview and on behalf of David’s high recommendation, Joe joined Smart in October 2009.

Joe is a genuine, hard-working and well-mannered gentleman. When chivalry and politeness seem to have disappeared, Joe gives us all hope that there’s still ‘good’ guys out there. Combine his professionalism with his love for the finance industry and you find a very passionate and authentic person. Aside from serving Smart Clients, Joe enjoys playing the drums and motor sport.

“Many thanks - the funds are in our French account this morning. I am grateful for your efficiency and courtesy and will certainly use you again and recommend you.”  Malcolm Cook

After three years attending Loughborough University, Duncan graduated with a degree in Politics with Criminology and Social Policy. During his studies, he discovered how influential the political world can be on the financial markets. It didn’t take long for Duncan to make up his mind to pursue a career in finance. Joining Smart in September 2009, he is relatively new to the team; however, he has certainly made his mark!

Duncan is resourceful, professional, and dedicated. He takes his time explaining the Smart service and is always willing to go the extra mile with his clients. In his free time, Duncan enjoys playing and watching a wide range of sports.

“Our first encounter with Smart Currency Exchange was with Duncan. He was fabulous - personal and knowledgeable - he explained everything to us and then connected us with James...”  Beck Rudolph

Raised in Mumbai, India, Nandita had excellent opportunities to learn about quality assurance in a phone-based environment - there are a few call centres in India as we all know! Furthermore, she just finished a course in Masters in Economics and is responsible for the Smart Feedback/Complaint Response Procedure newly required from the FSA. Complaints, which are far and few between, are taken very seriously and are not something we like to receive at Smart - Nandita is always on the case to not only clear up any issues but to make sure they don't happen again. Additionally, Nandita manages our compliance department and ensures that new applications are approved and accounts are opened as quickly as possible.

Nandita is a beautiful person through and through - she really loves people and brightens the office with her amazing smile.

"Nandita - thank you for resolving my issue with a recent transfer overseas. After your suggestion and armed with the transfer note you supplied I took it to the bank and they soon located my funds. If only Smart was a bank too!" - S. Henricks

Starting off his working life as a sail and ski instructor, Alex decided to enjoy life on the sea during the summer and on the slopes during the winter. He received a degree from London South Bank University in 2006 and after his exciting jobs in the tourist industry and a full season of playing rugby in London, he decided it was time to settle down in and get involved in the finance industry.

Alex is a gentleman - he's kind, easy-to-talk to and knowledgeable about the industry. His relaxed style is in contrast to his quick mind and his ability to produce solutions to problems. He's eager to help clients and get the public to realise the incredible service provided by Smart.

"Alex & Carl provide an excellent service which is backed up by a superb admin team."
- A.B – S.T Ltd

Hailing from Slovakia, Smart Currency is blessed to have this amazing woman as a part of our family. With a beautiful smile and a genuine drive to succeed she ambitiously looks after the 'Smart Partners' team. Her main priorities are to find new business opportunities and to make sure that Smart Partners truly realise excellent benefits.

Jana explains, 'My focus is to ensure that everyone wins out of the partnerships we forge. Too many businesses are out to get what they can, whereas our team is eager to establish and grow long term relationships that are prosperous to all.'

"Jana from Smart contacted me a couple of months ago to save my clients money and provide service. I have an excellent working relationship with Jana on a business and personal level. My clients who used them very recently saved £35,000 and are also very impressed at the professional service offered. I can't see any reason for not recommending Smart to my clients." - Alistair M. (Estate agent in Mallorca)

When asking Nick, 'Why do you like to work in the Currency Exchange industry?' he lights up and explains his passion for the macro side of economics. Nick states, `it's fascinating that the Government or a bank can make an announcement and the exchange rates start to move instantly - the market never stops and in order to keep our clients informed it is important to stay on top of global news and market analysis'

With a Law degree from Exeter and further legal training at Law School in London, Nick brings a very detailed and analytic perspective to the team. Aside from assisting clients to get an outstanding service, he works behind the scenes to read and analyse market reports relaying them to other Smart team members along with heading up the customer service training.

In his spare time, Nick plays rugby and holds the highly esteemed Yachtmaster qualification which he puts into practice racing yachts in the Solent.

"Excellent service, nice talking to Nick who was very helpful and not pushy. All went through really smoothly". - Mrs.Hopkinson