Making an APP scam claim

Welcome to the Smart Currency APP Scam Reimbursement Claim registration.

Please reply to the questions below and in the following screens in order to register your claim with us and for us to be able to assess and validate it. We will ask you to confirm details about you as a client, and details of the payment concerned and about the details of the Authorised Push Payment fraud of which you believe you are a victim.

ABOUT YOU .

• Please insert your details below:
• Client Name: [insert]
• ACCOUNT Number: [insert]
• Please confirm if the client named above is one of the following:
  • An individual – (if they choose this option, the registering client should be taken to the next screen)
  • A micro enterprise (if they click this option then the following questions need to be answered:

Number of employees:

• 1-9  (if they click this option they need to go to the next questions about Annual Finances)
• 10 or more ( if they click this option then they will not be eligible, but for now I think it is worth simply gathering the information rather than rejecting the registration, as it may be useful to know about APP Scams even when not reimbursable).

Annual Finances

• Is this business’ Annual Turnover less than Euro 2 million? YES/ NO.
• Is this business’ Annual Balance Sheet Total less than Euro 2 million?  YES/ NO

A charity (if they click this option then the following questions need to be answered)

• Is the charity registered with the Charity Commissioner?  YES/ NO.
• If YES, please provide the registration number {insert}

ABOUT THE Sterling PAYMENT (please note, only Sterling payments are eligible for reimbursement in the event of an APP Scam upon a consumer client.

Please provide as much of the information requested below as you can about the payment which you think has been or may be the subject of an APP Scam:

• PAYMENT NUMBER [insert]
• Date you requested the payment
• Date on which the payment was made [ calendar field]
• Amount of the payment: GBP {insert amount}
• Was this part of a series of payments to the same beneficiary? YES/ NO If yes please provide details {box for details}
• Why did you want to make this payment? ( Please describe this in as much detail as possible){ large narrative text box for client to use)
• Name of the beneficiary that you instructed as the holder of the payee account [insert name]
• Details of the receiving account to which you instructed us to make the payment [insert bank account details]
• Any Contract Note Number which you have received from us in relation to the Payment [insert]

ABOUT the payment type

Please note that only payments made for you by FPS or by CHAPS are eligible for reimbursement in the event of an APP Scam upon a consumer client.  On the basis of the payment details you supplied above we will be able to confirm the payment system or service used for the payment for which you have made an APP Scam Reimbursement Claim.

SCREEN 4

About the APP Scam

Please describe in as much detail as you can why you now consider that you have been the victim of an APP Scam in relation to the payment. Please give us as much background as possible, and include any of the following which is relevant:

• Have you made previous payments to the beneficiary concerned? If so when and how often?
• Have you made previous payments to the account you instructed us to make the payment to?
• If so when and how often?
• Please confirm what steps you took to verify the beneficiary details were genuine?
• When and why did you decide to make this payment?
• Why do you now think or suspect you are the victim of an APP Scam?
• Before you authorised us to make the payment, had you received any warnings about the payment or the beneficiary from the police, or National Crime Agency?
  • If so what did you do about them
• When setting up the authorisation for the payment you will have seen reminders from Smart Currency to check the validity of the beneficiary details?
• Have you given any person any of your security details for this account?
• If so, please provide details:
• Do you suspect that any person has any of your security details for this account?
• If so, please provide details:
• Do you know or suspect that any person has access to your registered email account or the login details for that account?
• If so, please provide details:

ABOUT reporting the APP SCAM

• Have you reported the APP Scam to any of the following:

Police

Action Fraud

Financial Conduct Authority

Other (if so please provide details)

• Please confirm that you consent to either:
  1. Smart Currency reporting the matter to the police or another Competent National Authority ; or
  2. That you will report the matter directly to the police or another Competent National Authority if we request you to do so.