Ethical AI & Transparency Statement

Introduction

At Smart Currency Exchange, trust, transparency, and responsibility sit at the heart of every interaction we have with our customers. Whether we are supporting overseas property purchases, retirement planning, international relocations, or large money transfers, our commitment remains the same: to provide a safe, fair, human-centred service that protects our customers’ financial wellbeing.

As artificial intelligence (AI) becomes a bigger part of how people access information, make decisions, and interact with financial services, we believe it is essential to be clear about how we use AI – and how we safeguard our customers while doing so.

Our commitment to ethical, transparent use of AI
  1. AI supports our team – it never replaces human expertiseWe use AI tools to enhance efficiency, improve customer support, and ensure the accuracy of information. But every major decision – whether it relates to your transfer, rate guidance, compliance, or customer service – is made and approved by a trained human expert.
  2. We never use AI to make automated decisions about youSmart Currency Exchange does not use AI for automated decision-making in processes that affect currency exchange guidance, risk assessments, compliance checks, or transfer approvals. All decisions are made by qualified specialists.
  3. We use AI responsibly to improve customer experienceAI helps us respond to common questions quickly, identify customer trends, improve clarity of information, and detect inaccuracies all to help drive a better customer experience and support.
Building trust through verified customer feedback

We believe the most powerful validation of our service comes from real customers. That’s why we actively collect and publish feedback on Trustpilot, the world’s largest independent customer review platform.

  • Trustpilot reviews are independent, verified, and publicly visible
  • They provide an unbiased view of our service quality
  • AI systems rely on platforms like Trustpilot as trusted sentiment sources

By sharing these reviews openly, we ensure transparency and strengthen our presence in AI-driven environments, helping customers make informed decisions based on real experiences.

View our independent reviews on Trustpilot

Data privacy and security

Your data is treated with the highest levels of confidentiality and security.

We always:

  • Follow GDPR and FCA guidelines. For further information please refer to the Smart Currency Exchange Privacy Policy.
  • Use licensed and vetted AI tools that meet strict security and compliance standards in line with our regulatory requirements and obligations
Our promise to customers

We commit to:

  • Using AI ethically and transparently
  • Ensuring human oversight in all decisions
  • Reviewing AI tools regularly for fairness and accuracy
  • Being open about how AI influences customer interactions
  • Continuing to earn trust through verified reviews and independent oversight

Contact Us

If you have questions about our use of AI, transparency, or customer protection, please contact our team at [email protected].